Shipping Policy

Last Updated: October 6, 2026

At Leon Valley Safety, we work to get your safety equipment where it needs to go as quickly and reliably as possible. Because we carry products from multiple manufacturers and distributors, processing times, shipping methods, carriers, and delivery timelines may vary by product.

Order Processing

Orders are processed as quickly as possible after payment and order information have been confirmed.

Many in-stock products typically ship within 1–3 business days. However, processing times may vary based on product availability, manufacturer inventory, order size, customization, and shipping location.

Bulk orders, special-order products, custom products, and large commercial orders may require additional processing time.

Business days do not include weekends or federal holidays.

Shipping Rates

Shipping charges are calculated at checkout when available or provided as part of a quote for bulk, freight, custom, or commercial orders.

Shipping costs may vary based on:

• Product size and weight

• Quantity ordered

• Shipping destination

• Selected delivery method

• Manufacturer or warehouse location

• Freight requirements

Unless otherwise stated in writing, the customer is responsible for applicable shipping and freight charges.

Delivery Estimates

Delivery dates and transit times are estimates and are not guaranteed unless expressly stated in writing.

Once an order has shipped, customers may receive tracking information when tracking is available.

Delivery times may be affected by carrier delays, severe weather, holidays, manufacturer delays, supply-chain interruptions, labor disruptions, government actions, or other circumstances outside Leon Valley Safety's reasonable control.

Multiple Shipments

Leon Valley Safety works with multiple manufacturers, distributors, and fulfillment locations.

As a result, products within the same order may ship separately and from different locations. You may receive multiple packages, tracking numbers, or deliveries for a single order.

Receiving part of your order before the remainder does not necessarily mean items are missing.

Freight & Large Orders

Large, heavy, bulk, palletized, or commercial orders may ship via freight carrier rather than standard parcel delivery.

Additional freight charges, delivery requirements, liftgate fees, limited-access fees, residential delivery fees, appointment fees, or other carrier charges may apply depending on the shipment and destination.

For large commercial orders, Leon Valley Safety may contact you before shipment to confirm freight arrangements.

Freight Inspection

Please inspect freight shipments carefully before signing the delivery receipt.

If there is visible damage:

1. Note the damage clearly on the carrier's delivery receipt before signing.

2. Take photographs of the damaged packaging and products.

3. Keep all packaging and shipping materials.

4. Contact Leon Valley Safety as soon as possible.

Signing a freight delivery receipt without noting visible damage may affect the ability to successfully file a freight claim.

Lost, Damaged or Missing Shipments

If your order arrives damaged, contains incorrect merchandise, or appears to be missing items, please contact Leon Valley Safety as soon as possible.

Include your:

• Order number

• Name or company name

• Description of the issue

• Photos of the shipment, packaging, and product when applicable

Leon Valley Safety will work with the applicable manufacturer, distributor, or shipping carrier to help resolve the issue.

Carrier investigations or claims may be required for merchandise lost or damaged in transit.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Leon Valley Safety is not responsible for delays, failed deliveries, additional carrier charges, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, contact us immediately. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.

Order Changes & Cancellations

If you need to change or cancel an order, contact Leon Valley Safety as soon as possible.

We will make every reasonable effort to accommodate the request before fulfillment begins. However, once an order has shipped, it cannot be canceled and will be subject to our Return & Refund Policy.

Custom, personalized, made-to-order, fabricated, or specially configured products may not be canceled once production or fulfillment has begun.

Shipping Delays

While we work with our manufacturers, distributors, and carriers to provide timely delivery, delays can occasionally occur.

Leon Valley Safety is not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, supply-chain interruptions, manufacturer delays, labor disruptions, government actions, or similar events.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.

Bulk & Commercial Orders

Need PPE or safety equipment for an entire crew, jobsite, facility, or project?

Large-volume and commercial orders may require custom shipping or freight arrangements. Shipping costs and estimated lead times may be provided as part of your quote.

Contact Leon Valley Safety for assistance with bulk orders, project-specific PPE requirements, and commercial purchasing.

International Shipping

International shipping availability may vary by product and manufacturer.

When international shipping is available, the customer is responsible for applicable customs duties, import taxes, brokerage fees, permits, and compliance with local laws and regulations unless otherwise agreed in writing.

Returns

Shipping charges associated with returns are governed by our Return & Refund Policy.

Unless a return results from an error by Leon Valley Safety or a confirmed manufacturer issue, customers may be responsible for return shipping costs.

Questions About Your Shipment?

If you have questions about an order, shipping estimate, freight delivery, or large commercial shipment, please contact Leon Valley Safety through the contact information provided on our website.

We're happy to help you determine the best shipping option for your order.