Return & Refund Policy

At Leon Valley Safety, we want you to feel confident ordering the safety equipment and PPE your team depends on. Because we carry products from multiple manufacturers, return eligibility may vary by product and manufacturer. The following policy applies to purchases made through Leon Valley Safety unless otherwise stated on the product page, quote, or order confirmation.

Returns

Return requests must be submitted within 30 days of the original purchase date.

To be eligible for a return, merchandise must generally be:

• New, unused, and unworn

• In resalable condition

• In the original packaging with all labels, instructions, components, and accessories included

• Free from damage, alteration, contamination, or signs of use

All returns require prior authorization from Leon Valley Safety. Please contact us before shipping any merchandise back. Products returned without authorization may not be eligible for a refund.

Return eligibility is subject to the applicable manufacturer's return requirements and approval.

Non-Returnable Items

Certain products cannot be returned, including:

• Custom, personalized, branded, or specially configured products

• Made-to-order or custom-engineered products

• Products specifically marked as final sale or non-returnable

• Clearance or closeout products where indicated

• Used, worn, installed, altered, damaged, or contaminated safety equipment

• Products missing original packaging, components, labels, or accessories

• Any product that cannot be resold as new

• Other items designated as non-returnable by the manufacturer

For safety and compliance reasons, additional restrictions may apply to certain PPE or life-safety equipment.

Restocking Fees

Some manufacturers charge restocking fees on approved returns. When applicable, a restocking fee of up to 15% may be deducted from your refund.

Any applicable restocking fee will be communicated during the return authorization process when possible.

Return Shipping

Unless the return is the result of an error by Leon Valley Safety or a confirmed manufacturer defect, the customer is responsible for return shipping costs.

Original shipping and freight charges are non-refundable unless the return resulted from an error by Leon Valley Safety or the manufacturer.

Do not ship a return until you have received return instructions from Leon Valley Safety. Depending on the product, merchandise may need to be returned directly to the manufacturer or to another designated facility.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If you receive an item that is defective, damaged, or different from what you ordered, contact Leon Valley Safety as soon as possible. Please include your order number, a description of the issue, and photos of the product and packaging when applicable.

We will work with you and the applicable manufacturer to determine the appropriate resolution.

Manufacturer warranties may apply to defective products. Warranty coverage generally does not include normal wear and tear, misuse, improper installation, modification, neglect, accidents, or damage resulting from improper care.

For freight shipments, customers should inspect the shipment before signing the delivery receipt and note any visible damage with the carrier at the time of delivery.

Refunds

Once an authorized return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method, less any applicable:

• Restocking fees

• Return shipping charges

• Non-refundable original shipping or freight charges

Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Exchanges

We do not guarantee direct exchanges. If you need a different size, model, or product, the original item may need to be returned in accordance with this policy and a new order placed.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will make every effort to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the applicable return process.

Custom, personalized, made-to-order, or specially configured products cannot be canceled once production or fulfillment has begun.

Manufacturer-Specific Policies

Leon Valley Safety works with multiple manufacturers and distributors, each of which may maintain its own return, warranty, restocking, and shipping requirements.

When a manufacturer's policy is more restrictive than this policy, the manufacturer's requirements may govern the return of that product.

We will make every reasonable effort to help customers navigate manufacturer requirements and resolve return or warranty issues.

Start a Return

To request a return, please contact Leon Valley Safety with:

• Your name or company name

• Order number

• Product(s) you would like to return

• Reason for the return

• Photos, if the product is damaged, defective, or incorrect

Please wait for return authorization and shipping instructions before sending any merchandise back.

Leon Valley Safety reserves the right to deny returns that do not meet the requirements outlined above or the applicable manufacturer's return requirements.